1. Introduction
This Seller Acceptable Use Policy (AUP) establishes the rules and guidelines for sellers using the Buy27 marketplace platform. Our goal is to maintain a safe, fair, and trustworthy environment for all users.
By creating a seller account and listing items on Buy27, you agree to comply with this AUP and all applicable laws and regulations. Failure to adhere to these guidelines may result in account suspension or termination.
Important: This policy applies to all sellers regardless of their location, transaction volume, or product category. Buy27 reserves the right to enforce this policy at its sole discretion.
2. Prohibited Activities
Sellers are strictly prohibited from engaging in the following activities on the Buy27 platform:
Illegal and Unauthorized Items
- Selling illegal, counterfeit, or unauthorized digital items, including game keys, accounts, or in-game currency obtained through fraudulent means
- Listing items that violate intellectual property rights, copyrights, or trademark laws
- Offering products or services that promote illegal activities or violate applicable laws
- Selling region-locked content that cannot be legally transferred or used by the buyer
Fraud and Deceptive Practices
- Misrepresenting products, services, or item conditions in listings
- Engaging in fraudulent activities, including chargeback fraud or false claims
- Spamming, phishing, or engaging in deceptive marketing practices
- Creating multiple accounts to circumvent restrictions or manipulate the marketplace
Marketplace Manipulation
- Attempting to manipulate prices, reviews, or system data through artificial means
- Coordinating with other sellers to fix prices or control market supply
- Creating fake transactions or reviews to boost reputation
- Using automated systems or bots to manipulate listing visibility or sales
Security Violations
- Attempting to gain unauthorized access to Buy27 systems or user accounts
- Distributing malware, viruses, or harmful code through listings or communications
- Engaging in activities that disrupt or interfere with platform operations
- Sharing account credentials or allowing unauthorized third-party access
3. Seller Responsibilities
As a seller on Buy27, you have the following responsibilities:
Accurate Listings
- Provide complete and accurate information about all listed items
- Clearly describe item conditions, features, and any limitations
- Use appropriate categories and tags for all listings
- Update listings promptly when item availability or conditions change
Timely Delivery
- Deliver purchased items promptly according to stated delivery times
- Ensure all delivered items match their listing descriptions
- Provide necessary instructions or support for item activation or use
- Notify buyers immediately of any delivery delays or issues
Account Security
- Maintain secure account credentials and authentication methods
- Promptly report any suspicious account activity to Buy27 support
- Use strong, unique passwords and enable two-factor authentication when available
- Keep contact information and payment details current and accurate
Customer Service
- Respond to buyer inquiries and support requests in a timely manner
- Cooperate with Buy27's support team in resolving disputes or issues
- Provide clear communication regarding order status and delivery
- Handle returns and refunds according to Buy27's policies when applicable
4. Account Suspension and Termination
Buy27 reserves the right to take appropriate action against sellers who violate this AUP:
Types of Enforcement Actions
- Warning: Formal notification of policy violations with required corrective action
- Temporary Suspension: Temporary restriction from listing or selling items
- Permanent Ban: Permanent removal from the Buy27 marketplace
- Financial Penalties: Withholding of funds or imposition of fines for serious violations
- Legal Action: Pursuit of legal remedies for fraudulent or illegal activities
Appeals Process
Sellers may appeal enforcement actions by contacting Buy27 support and providing relevant evidence. Appeals will be reviewed on a case-by-case basis, and decisions will be communicated within a reasonable timeframe.
5. Liability and Indemnification
Sellers acknowledge and agree to the following liability terms:
Seller Responsibility
- Sellers are solely responsible for their activities and listings on the platform
- Sellers must ensure all items comply with applicable laws and regulations
- Sellers bear full responsibility for the quality and delivery of their products
- Sellers are responsible for any taxes, fees, or legal obligations related to their sales
Indemnification
By using the Buy27 platform as a seller, you agree to indemnify and hold harmless Buy27, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
- Your violation of this Acceptable Use Policy
- Your misuse of the Buy27 platform
- Any claims related to your listings or sold items
- Your infringement of any third-party rights
6. Policy Updates
Buy27 may modify this Acceptable Use Policy at any time to ensure fair trading practices and legal compliance:
Update Process
- Policy changes will be communicated to sellers via email and platform notifications
- Updated policies will include an effective date in the "Last updated" section
- Continued use of the platform after policy updates constitutes acceptance of the revised terms
- Material changes may require explicit seller acknowledgment before continuing to sell
Seller Feedback
Buy27 values seller input and may consider reasonable suggestions for policy improvements. However, final decisions regarding policy content and enforcement remain at Buy27's sole discretion.