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💵 Refund Policy

Our commitment to fair and transparent refunds.
Last updated: October 2025

Please review this Refund Policy carefully before making any purchases on Buy27.

Table of Contents

1. Introduction

At Buy27, we are committed to ensuring complete customer satisfaction with every purchase. We process all orders carefully to guarantee fast, secure, and smooth delivery of digital goods to our valued customers.

This Refund Policy outlines the circumstances under which refunds may be granted and the procedures for requesting them. We strive to maintain transparency and fairness in all our refund processes.

Please review our Return Policy prior to making any purchases: https://buy27.com/refund-policy/

2. Eligibility for Refunds

Refunds are available only in specific circumstances where we are unable to fulfill our service commitment. The following cases may be eligible for refund consideration:

Refund-Eligible Scenarios

  • Non-Delivery: Product not delivered after payment verification and reasonable delivery time
  • System Errors: Wrong or duplicated order due to technical system errors
  • Payment Issues: Unauthorized payment or incorrect amount charged to your account
  • Product Issues: Digital product that doesn't work as described or is significantly different from the listing

Important: Refunds are not applicable once the digital product (in-game items, currency, or accounts) has been successfully delivered and confirmed. Due to the nature of digital goods, we cannot accept returns of accessed or used products.

3. Non-Refundable Items

To ensure clarity and prevent misunderstandings, please note the following items and situations are generally not eligible for refunds:

Non-Refundable Products

  • All digital goods that have been successfully delivered, accessed, or used
  • In-game currency, items, or accounts that have been transferred to your gaming account
  • Digital products that have been partially or fully consumed
  • Time-based subscriptions or services that have commenced

Customer Responsibility

  • Refunds are not guaranteed if the user provides incorrect account details or delivery information
  • Failure to follow delivery instructions or provide necessary access information
  • Change of mind or accidental purchases after product delivery
  • Buy27 is not responsible for game bans, suspensions, or losses caused by player-side issues after delivery

4. Refund Process

If you believe your situation qualifies for a refund, please follow these steps to submit your request:

1
Contact Support

Contact Buy27 Support within 48 hours of purchase at support@buy27.com or through our Help Center.

2
Provide Information

Include your order ID, payment method, and detailed reason for the refund request. Clear documentation helps us process your request faster.

3
Verification Process

Our support team will verify your case and may request additional information or proof of the issue. We typically respond within 24-48 hours.

4
Approval & Processing

If approved, the refund will be processed to your original payment method within 3–10 business days, depending on your payment provider.

5. Late or Missing Refunds

If you haven't received your refund after approval, please consider the following:

Common Processing Times

  • Credit/Debit Cards: 5-10 business days for the refund to appear on your statement
  • PayPal: 3-5 business days for the amount to reflect in your account
  • Other Payment Methods: Processing times may vary based on the provider

If you've checked with your payment provider and still haven't received your refund after 10 business days, please contact our support team for assistance. Delays may occur depending on bank processing times, and we recommend checking with your payment provider before contacting support again.

6. Chargebacks & Fraud

We take payment security and fraud prevention seriously. Please note our policies regarding chargebacks:

Chargeback Policy

  • Initiating a chargeback without first contacting our support team may lead to immediate account suspension
  • We reserve the right to dispute fraudulent chargebacks and provide evidence of product delivery
  • Repeated chargeback attempts may result in permanent account termination
  • We maintain detailed records of all transactions and delivery confirmations

Important: Always contact our support team first to resolve any issues. Chargebacks should be a last resort only when all other resolution attempts have failed.

Fraud Prevention

Buy27 employs advanced fraud detection systems to protect both buyers and sellers. Suspicious activities, including fraudulent refund requests, may result in account review and potential restrictions.

7. Changes to This Policy

We may update this Refund Policy periodically to ensure clarity, reflect changes in our services, or comply with new laws and regulations.

Update Procedures

  • Policy changes will be communicated through platform notifications
  • Significant changes will include reasonable notice to users
  • The "Last updated" date will reflect the most recent revision
  • Continued use of our services constitutes acceptance of updated policies

We encourage you to review this policy regularly to stay informed about our refund procedures and requirements.

8. Important Note

Please review our Return Policy prior to making any purchases: https://buy27.com/refund-policy/

By making a purchase on Buy27, you acknowledge that you have read, understood, and agree to this Refund Policy. We recommend keeping copies of your order confirmations and any correspondence with our support team.

9. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please don't hesitate to contact us:

Our dedicated support team is here to help resolve any issues and ensure your satisfaction with our services.

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